Terms of Services

Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website operated by Lilia ("Lilia," "we," "us," or "our") and your purchase of products ("Products," specifically the Lilia Hand Casting Kits) offered through the website. By accessing or using our website, you agree to be bound by these Terms.

2. Products and Keepsake Guarantee

Our Products are hand casting kits designed for personal use to create sentimental keepsakes.

  • Keepsake Guarantee: We offer a 100% Keepsake Guarantee, as detailed in our Refund Policy. This guarantee applies specifically to the outcome of the casting process and offers replacement materials in the event of documented casting failure. This guarantee is not a general money-back refund for dissatisfaction.

  • Product Use: You agree to use the Product only for its intended purpose and to follow all instructions, safety warnings, and best practices provided in the kit and on our website. Lilia is not liable for any outcome resulting from misuse of the Product.

  • Materials: Our molding materials (alginate) are non-toxic, skin-safe, and hypo-allergenic. However, we advise users with severe skin sensitivities or allergies to perform a patch test before use.

3. User Accounts

  • You may be required to register an account to access certain features or purchase Products. You agree to provide accurate and current information and to maintain the security of your password.

  • You are responsible for all activities conducted through your account.

4. Pricing and Payment

  • All prices displayed on the website are subject to change without notice.

  • Payment must be received by Lilia prior to acceptance of an order. We accept [List accepted payment methods, e.g., Visa, Mastercard, PayPal].

5. Intellectual Property

  • All content on the website, including text, graphics, logos, images (including product photos and gallery photos), and the underlying code, is the property of Lilia or its content suppliers and is protected by copyright and intellectual property laws.

6. Limitation of Liability

  • To the fullest extent permitted by law, Lilia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) any unauthorized access, use, or alteration of your transmissions or content.

7. Governing Law

  • These Terms shall be governed by the laws of [Your State/Province], without regard to its conflict of law provisions.

8. Changes to Terms

  • We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on the website. Your continued use of the website after any such change constitutes your acceptance of the new Terms.

Last Updated: November 29, 2025